Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any reason.

To start a return, you can contact us at jensgemsboutique@gmail.com. Once your return is accepted, we’ll send you a return shipping label.

Please note that returns will need to be sent to the following address: Jennifer Benoit, Jen's Gems Boutique, P.O. Box 314, Bennington, Vermont, 05201.

You can always contact us for any return question at jensgemsboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
You’ll be automatically refunded within 10 business days once your returned item is received. Please remember it can take some time for you to receive your refund. If more than 15 business days have passed since we’ve processed your return, please contact us at jensgemsboutique@gmail.com.